Tufula Smile

Return & Replacement Policy

Tufula Smile

Return & Replacement Policy

Last Updated: May 08, 2025

At Tufula Retail Pvt Ltd, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free return and replacement process.

1. Eligibility for Returns/Replacements

✅ Accepted Conditions:

  • Damaged/Defective product received
  • Wrong item shipped
  • Size/Color mismatch (if applicable)

❌ Not Accepted:

  • Products used/washed/altered
  • Products without original packaging/tags
  • Perishable or personalized items

2. Return Timeframe

  • Standard Products: 7 days from delivery
  • Electronics/Appliances: 3 days from delivery

3. How to Initiate a Return

  1. Contact Us within the return window:
  2. Provide:
    • Order number
    • Product photos/video (for damaged items)
  3. We'll email you a Return Authorization Number

4. Return Process

  • 🔹 Prepaid Returns: We arrange pickup for damaged/wrong items
  • 🔹 Self-Ship Returns: Customer ships with tracking (refund shipping costs later)

5. Refund/Replacement Options

Option Processing Time Method
Refund 5-7 business days Original payment
Replacement 3-5 business days Free shipping

6. Contact Us

For return-related queries:

📧 Email: info@tufula.in
📞 Phone: +91 9358911121