Shipping Policy
Shipping Policy
Last Updated: May 08, 2025
At Tufula Retail Pvt Ltd, we aim to deliver your orders quickly and efficiently. Please review our shipping policy for details on delivery timelines, charges, and other important information.
1. Shipping Locations
We currently ship to all major cities and towns across India. Some remote locations may have restricted delivery options.
2. Processing Time
- Orders are processed within 1-2 business days (excluding weekends and public holidays).
- Custom or personalized items may require additional processing time (we will notify you if this applies).
3. Delivery Timeframes
| Service Type | Delivery Time |
|---|---|
| Standard Shipping | 3-7 business days after dispatch |
| Express Shipping | 2-4 business days after dispatch |
4. Shipping Charges
| Order Value | Shipping Cost |
|---|---|
| Orders above ₹999 | FREE |
| Orders below ₹999 | ₹49 flat rate |
| Express Shipping | ₹99 (all orders) |
5. Order Tracking
- You will receive a tracking number via email/SMS once your order is shipped.
- Track your order through our website or the courier partner's portal.
6. Shipping Partners
We work with trusted logistics partners including:
- Delhivery
- DTDC
- Ecom Express
- India Post
7. Undeliverable Orders
Orders may be marked undeliverable if:
- The address is incorrect/incomplete
- Multiple delivery attempts fail
- The package is refused by recipient
Legal Entity & GST Details
Tufula Retail Private Limited is a registered business entity under Indian law.
- Name: Tufula Retail Private Limited
- GST: 08AALCT8384L1ZE
